Privacy Policy

1. Introduction

Welcome to Boundless Horizon Puppies LLC. We are a family-run puppy placement business based in Millersburg, Ohio. We work with a trusted network of family home raisers to connect healthy, happy puppies with loving families across the United States.

This Privacy Policy explains how Boundless Horizon Puppies (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website at www.bhpuppies.com, communicate with us, or reserve or purchase a puppy from us.

We are committed to protecting your privacy and handling your personal information with care and transparency. This policy explains:

• What personal information we collect from you
• How we use that information
• When and why we share it
• How we keep it secure
• Your rights regarding your personal information

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the information provided at the end of this document.

2. Information We Collect

We collect several types of information from and about users of our website and customers who reserve or purchase puppies from us.

2.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

• Inquire About Puppies: Name, email address, phone number, location, and information about your family and home environment
• Reserve or Purchase a Puppy: Full name, mailing address, phone number, email address, and payment information (processed through our payment provider — see Section 6)
• Create an Account: Username, password, profile information, and communication preferences
• Contact Us: Name, email address, phone number, and the content of your message or inquiry
• Subscribe to Our Newsletter: Email address and communication preferences
• Participate in Surveys or Contests: Any information you choose to provide in survey responses or contest entries
• Leave Reviews or Testimonials: Your name, location, and the content of your review

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop)
• Usage Information: Pages visited, time spent on pages, buttons and links clicked, referring website, and date/time of access
• Location Information: General geographic location (country/region level) based on your IP address
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our website — see Section 5

2.3 Information From Third-Party Sources

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you interact with us through social media (Facebook, Instagram, YouTube), we may receive information you’ve made publicly available
• Payment Processors: We receive transaction confirmation and payment status information from our payment provider
• Referral Partners: If someone refers you to us, we may receive your contact information from the referring party

2.4 Puppy Health and Microchip Information

For puppies you reserve or purchase from us, we collect and maintain:

• Puppy name, breed, and date of birth
• Parent dog information (dam and sire details)
• Health records, vaccination history, and veterinary examination results
• Genetic testing results (when applicable)
• Microchip number and registration details

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Our Services

• Processing puppy reservations and sales transactions
• Coordinating puppy delivery or pickup arrangements
• Providing customer support and responding to inquiries
• Maintaining puppy health records and microchip information
• Facilitating communication between you and our team
• Honoring our health guarantee and warranty obligations

3.2 Communication

• Sending order confirmations and updates
• Providing important notifications about your puppy
• Responding to your questions and requests
• Sending newsletters and promotional materials (with your consent)
• Sharing puppy care tips and training resources
• Following up after puppy adoption

3.3 Marketing and Advertising

• Sending you information about available puppies that match your preferences
• Sharing updates about upcoming litters and special offers
• Displaying relevant advertisements on social media and other websites through tools like Meta (Facebook) Pixel and Google Ads
• Analyzing customer preferences to improve our marketing efforts

3.4 Website Improvement

• Analyzing website traffic and user behavior with Google Analytics (GA4)
• Improving website design, functionality, and user experience
• Testing new features and services
• Troubleshooting technical issues
• Enhancing website security and preventing fraud

3.5 Legal and Business Purposes

• Complying with legal obligations and regulations
• Protecting our legal rights and defending against claims
• Preventing fraud and ensuring transaction security
• Enforcing our Terms of Service and other policies
• Maintaining business records and conducting internal audits

4. How We Share Your Information

We do not sell, trade, rent, or share your personal information with outside parties for marketing purposes. We may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

• Payment Processing: We use WooPayments (Stripe) to securely process payments. We do not store your full credit card number, CVV, or banking information on our servers
• Delivery and Transport Partners: Such as Furry Trails Pet Transport and Legacy Pet Services, to coordinate puppy delivery
• Email Service Providers: To send newsletters, promotional emails, and order updates
• Website Hosting: To maintain and host our website
• Analytics and Advertising: Google Analytics (GA4), Google Ads, and Meta (Facebook) Pixel, to analyze website traffic and measure advertising performance

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Microchip Registration

We share necessary information with microchip registry services, such as AKC Reunite, to register your puppy’s microchip in your name so your puppy can be identified and returned to you if lost.

4.3 Veterinarians, Pet Health Professionals, and Insurance

We may share puppy health information with veterinarians, genetic testing laboratories, and our pet insurance partner Trupanion to ensure your puppy receives appropriate care and coverage.

4.4 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety, or that of our customers or others
• Investigate fraud, security issues, or violations of our policies
• Cooperate with law enforcement or regulatory authorities

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change and how it affects your personal information.

4.6 With Your Consent

We may share your information with third parties when you provide explicit consent, such as when you authorize us to share your testimonial publicly.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and gather information about how our website is used.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, improve functionality, and provide analytics.

5.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly, including your shopping cart
• Analytics Cookies: Help us understand how visitors use our website, through Google Analytics (GA4)
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Meta (Facebook) Pixel and Google Ads conversion tracking, used to measure ad performance and show relevant ads

5.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, this may prevent you from taking full advantage of our website.

You can also opt out of specific tracking tools directly:

• Facebook ad tracking: through your Facebook ad preferences, or the Digital Advertising Alliance opt-out tool
• Google Analytics: using the Google Analytics Opt-out Browser Add-on
• Google Ads: by managing your preferences at adssettings.google.com

To learn more about cookies in general and how to manage them, visit www.allaboutcookies.org.

5.4 Third-Party Tracking

We use third-party services like Google Analytics, Meta (Facebook) Pixel, and Google Ads that use cookies to collect and analyze information about website usage and ad performance. These third parties have their own privacy policies governing their use of information.

6. How We Protect Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures

• Encryption: We use HTTPS with SSL/TLS encryption to protect data transmitted between your browser and our website
• Secure Payment Processing: Payments are processed through WooPayments (Stripe), a PCI DSS-compliant payment processor. We do not store your full credit card number, CVV, or banking information on our servers
• Access Controls: Only Dan and Melissa have access to your customer information
• Secure Storage: Personal information is stored on secure servers with appropriate safeguards

6.2 Your Responsibility

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for:

• Keeping your account password confidential
• Using a strong, unique password
• Not sharing your account access with others
• Notifying us immediately if you suspect unauthorized access

7. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7.1 Retention Periods

• Customer Account Information: Retained while your account is active and for 3 years after account closure
• Transaction Records: Retained for 7 years for accounting, tax, and legal compliance purposes
• Puppy Health Records: Retained for the duration of our health guarantee period plus 3 years
• Marketing Communications: Retained until you unsubscribe or request deletion
• Website Analytics Data: Typically retained for 26 months (Google Analytics standard)

7.2 Data Deletion

When personal information is no longer needed, we securely delete or anonymize it. However, we may retain certain information as required by law or for legitimate business purposes, such as fraud prevention or legal defense.

8. Your Privacy Rights

You have certain rights regarding your personal information. The availability of these rights may depend on your location and applicable laws.

8.1 Access and Portability

You have the right to:

• Access the personal information we hold about you
• Request a copy of your personal information in a structured, commonly used format
• Receive information about how we process your personal information

8.2 Correction and Update

You have the right to:

• Correct inaccurate or incomplete personal information
• Update your contact information and preferences
• Modify your account settings

8.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions:

• We may retain information required by law or regulation
• We may retain information necessary to complete transactions or fulfill contracts
• We may retain information necessary to establish, exercise, or defend legal claims

8.4 Opt-Out Rights

You have the right to:

• Opt out of marketing emails by clicking “unsubscribe” in any promotional email
• Opt out of targeted advertising through browser settings or the opt-out tools listed in Section 5.3
• Disable cookies through your browser settings

8.5 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

• Email: info@bhpuppies.com
• Phone: (330) 238-8997
• Mail: Boundless Horizon Puppies, Millersburg, OH 44654

We will respond to your request within 30 days. We may need to verify your identity before processing your request.

9. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are under 13 years old, please do not provide us with personal information without the involvement of a parent or legal guardian.

If we become aware that we have collected personal information from a child under 13 without proper parental consent, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child under 13, please contact us immediately at info@bhpuppies.com.

10. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and services that are not operated by us. This Privacy Policy applies only to our website and services.

We are not responsible for the privacy practices of third-party websites. When you click on a link to a third-party site, you will be subject to that site’s privacy policy.

We encourage you to review the privacy policies of any third-party websites you visit.

Third-Party Services We Use

• Social Media Platforms: Facebook, Instagram, YouTube
• Payment Processing: WooPayments (Stripe) — we do not store your full credit card information
• Analytics and Advertising: Google Analytics (GA4), Google Ads, Meta (Facebook) Pixel
• Pet Insurance: Trupanion
• Microchip Registration: AKC Reunite

11. State-Specific Privacy Rights

Residents of certain U.S. states have additional privacy rights under state law. We aim to comply with applicable state privacy laws, including:

11.1 California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal information we collect, use, and disclose
• Right to Delete: Request deletion of your personal information (subject to exceptions)
• Right to Opt-Out: Opt out of the “sale” or “sharing” of personal information (we do not sell personal information)
• Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your privacy rights
• Right to Correct: Request correction of inaccurate personal information

To exercise your California privacy rights, contact us at info@bhpuppies.com or call (330) 238-8997.

We do not sell personal information and have not sold personal information in the past 12 months.

11.2 Virginia, Colorado, Connecticut, and Utah Residents

Residents of Virginia, Colorado, Connecticut, and Utah have similar rights to access, correct, delete, and obtain copies of their personal information under their respective state privacy laws.

11.3 Nevada Residents

Nevada residents have the right to opt out of the sale of certain personal information. We do not sell personal information as defined under Nevada law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

12.1 Notification of Changes

When we make material changes to this Privacy Policy, we will:

• Update the “Last Updated” date at the top of this policy
• Notify you by email (if you have provided your email address)
• Display a prominent notice on our website

12.2 Your Acceptance

Your continued use of our website and services after we post changes to this Privacy Policy means you accept the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We take all privacy concerns seriously and will respond to your inquiry as promptly as possible, typically within 48 hours for general inquiries and within 30 days for formal privacy rights requests.